Privacy policy

Last updated: February 23, 2026

NOBLILUX LTD (trading as NOBLILUX) operates this online store and website at noblilux.com (and related sites), including all related content, features, tools, products (such asgarden lights, outdoor lighting, solar lights, pathway lighting, and other premium home garden products, and services (the "Services"). We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, communicate with us, or otherwise interact with the Services. If you do not agree with this policy, please do not use the Services.

NOBLILUX LTD is the data controller for the personal information we collect directly. Our company details are:

  • Company name: NOBLILUX LTD
  • Company number: 15933516
  • Registered address: 1st Floor, 415 High Street, Suite 1058, Stratford, London E15 4QZ, United Kingdom
  • Email: supportclient@noblilux.com
  • Phone / WhatsApp: +44 7 520 692 917

The Services are powered and hosted by Shopify Inc. ("Shopify"), which acts as our processor for certain data and as a separate controller for some enhanced features. See the "Relationship with Shopify" section below for details.

Personal Information We Collect

We collect the following categories of personal information:

  • Contact and account details — name, email address, phone number, billing/shipping address, username, password, preferences.
  • Payment and transaction details — payment card information (processed securely via Shopify Payments or third-party gateways), order history, items viewed/added to cart/wishlist, purchases, returns, exchanges, cancellations.
  • Communications — messages, customer support inquiries, reviews.
  • Device and technical data — IP address, browser type, device information, operating system, unique identifiers, usage patterns (pages viewed, time spent, navigation).
  • Marketing and preferences — consent for emails/SMS, opt-in/opt-out status.

We do not knowingly collect sensitive personal data (e.g., health, race) or data from children under 16. 

How We Collect Personal Information

  • Directly from you — when you create an account, place an order, contact support, sign up for newsletters, or submit reviews.
  • Automatically — via cookies, pixels, logs (device info, usage analytics) – see our Cookie Policy for details.
  • From third parties — Shopify, payment processors, shipping carriers, marketing partners (if you interact via ads/social).

How We Use Your Personal Information (Lawful Bases)

We process your information for the following purposes and lawful bases under UK GDPR:

  • To perform our contract with you (Art. 6(1)(b)) — process orders, fulfil deliveries, handle payments/returns/exchanges, manage your account, provide customer support.
  • Legitimate interests (Art. 6(1)(f)) — improve the Services, prevent fraud/security risks, personalise recommendations (e.g., "similar products"), analyse usage trends, communicate non-marketing updates.
  • Consent (Art. 6(1)(a)) — send marketing emails/SMS (you can withdraw at any time via unsubscribe).
  • Legal obligations (Art. 6(1)(c)) — comply with tax, accounting, or regulatory requirements.

How We Share Your Personal Information

We share data only when necessary:

  • With Shopify (our host/processor) and their sub-processors for hosting, payments, analytics, fulfilment.
  • With service providers (e.g., payment gateways like Stripe/PayPal, shipping carriers like Royal Mail/DHL, email tools like Klaviyo).
  • With marketing/advertising partners (limited to non-personalised or consented targeted ads).
  • In business transfers (merger, sale), or to comply with law/enforce rights.

We do not sell your personal information or share it for targeted advertising without consent/opt-out options (where applicable).

Relationship with Shopify

Shopify collects and processes data about your use of the Services to provide hosting, analytics, and enhanced features (e.g., personalised ads across merchants). Shopify acts as a separate controller for some processing. To learn more or exercise rights related to Shopify's processing:

International Transfers

Your data may be transferred to and processed outside the UK (e.g., Canada/US by Shopify). We use appropriate safeguards such as UK International Data Transfer Agreements (IDTA) or Standard Contractual Clauses (SCCs), or rely on adequacy decisions where applicable.

Your Rights Under UK GDPR

You have the following rights (subject to exceptions):

  • Access your data
  • Rectify inaccurate data
  • Erase data (right to be forgotten)
  • Restrict processing
  • Object to processing (including for direct marketing or legitimate interests)
  • Data portability
  • Withdraw consent (where applicable)

To exercise these rights, email supportclient@noblilux.com with proof of identity if needed. We respond within one month (extendable if complex). No fee unless requests are excessive.

You can also complain to the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/

Security and Retention

We use reasonable technical/organisational measures to protect your data (e.g., encryption for payments). However, no system is 100% secure. We retain data only as long as necessary: order data for 6-7 years (tax/legal), account data until deletion request, marketing data until opt-out.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children under 16., our website and Services are intended for use by adults only (parents, guardians, and gift-givers). We do not knowingly collect personal data from children under 16.

Changes to This Policy

We may update this policy. Changes will be posted here with the updated date. Significant changes will be notified via email or site notice.

Contact Us

For questions, rights requests, or complaints:

  • Email: supportclient@noblilux.com
  • Phone: +44 7 520 692 917
  • Post: 1st Floor, 415 High Street, Suite 1058, Stratford, London E15 4QZ, United Kingdom

Thank you for trusting NOBLILUX with your information. We're honoured to be part of your home's story — we're here to help you illuminate your outdoor spaces with the very best.